OUR GUARANTEE

At Fineline Bookkeeping & Payroll Solutions, we have committed ourselves to providing you with the highest level of customer service, part of that commitment is demonstrated by our TRIPLE PROMISE GUARANTEE available to each and every client, we are so confident that you’ll love working with us, we guarantee it.

Our Guarantee to all our Clients

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Work completed on time, every time

Providing all info is received as requested, all VAT, PAYE & CIS deadlines are guaranteed for completed on time, if for some reason (being our fault) they are missed, we will cover all penalties that result.

Fixed Fee, No Surprise Bills

You are never charged by the hour, all our work you will agree in advance, if you ever receive an invoice where our fee has not been agreed in advance, you won’t ever have to pay us for that invoice.

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100% Satisfaction

If within 90 days ,should you not be 100% satisfied with any of the services provided by Fineline Bookkeeping & Payroll Solutions and you don’t think we’re the right bookkeeper or payroll provider for you, we will refund all your fees.

And just a few of the other promises we make:

  • You will always receive a warm welcome and personal attention when you call at our offices.
  • All telephone requests will be dealt with within 4 hours.
  • Letters and e-mails will be acknowledged or answered within two days of receipt.
  • No technical Jargon, we will communicate with you in a plain English making info understandable.